How do I book a session at the pop-up?
Please go to the booking page of the website and book your session. All sessions must be pre-booked to allow us to plan for our visitors. Choose the session that best matches your family’s needs. There are sessions for different abilities and there are also sessions when siblings are welcome, as well as some which are more restricted. We also have two age groups 0-11 and 11-25 years so we can best adapt to suit our visitors. Please read the descriptions of the sessions on the sessions page and get in contact if you need more help to plan your visit.
Do I pay for me or just the children/young people accessing the pop-up?
- Just pay for the children/young people that will be using the facilities.
- Siblings under 2 years old and 16 years old and over go free.
I am on a low income, how do I access the concession rate for tickets?
We want everyone to be able to afford to attend Gympanzees. If you qualify for the following benefits, please use the code; concession to access the concessionary rate and then bring the relevant document with you when you attend.
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Income support
- NHS Tax Credit Exemption certificate
Do I need to book or can I just turn up?
What happens to my other child – how can I keep an eye on all my children safely?
Can I park at the Pop-Up?
We have a dedicated car park and you can also drop off children at the entrance. If you don’t need to be close to the entrance please leave these spaces for those who may have a higher need.
Is there help available to travel to the pop-up?
Bristol Parent Carers have a scheme to provide free travel for Bristol residents only with disabled children. More information can be found at www.bristolparentcarers.org.uk or call 07954473953 or email: firstname.lastname@example.org or view their leaflet here (.pdf).
On the day
What toileting facilities are available?
We are based at a primary school that has changing beds and fixed hoists in some of the toilets. We will also have access to mobile hoists. However, staff will not be allowed to help with toileting due to safeguarding regulations.
How long are the sessions?
The sessions are 90 minutes apart from Butterly sessions which are 2 hours (to allow for the extra time needed for hoisting and toileting). After you have used the rooms we hope you will join us for a break in our on site café. You can stay in the café for as long as you like.
What is available at the café?
We have a range of hot and cold drinks. There will be home-made cake and snacks available and some basic cold food. If you need to bring food for special diets, young children etc. you are very welcome to do so. We will have a microwave to heat food.
Will I be able to leave my child/young person and go to another room/café?
No – it will be essential to stay with your group at all times. This is for health and safety reasons as staff cannot be aware of the range of needs of the families in the rooms.
Will staff be able to help me to support my child?
Whilst we will be happy to lend a hand, make some adaptations to the space and show you how equipment works, we cannot get involved with the moving and handling or supervision of your group. We need to keep an eye on the whole space and so can’t spend too much time with one family. We would be grateful if you can bring enough people to make your visit work for you all, especially if you are bringing siblings.
Why do I need to sign a waiver?
The waiver form is really important because it shows you understand that there will be risks involved in the activities, even though we have tried to make it as safe as possible. We will show you how to work the equipment but we can’t know the needs of your family and so it is up to you to decide whether to go ahead or not.
Will my child be able to use the Innowalk Pro Machines?
In order to be able to use this equipment, Pop Up gym users will need to be assessed and set up on the Innowalk before using the equipment. We will post more details shortly.
Is my child a Jungle child?
Jungle – a mixed session for children and young people of all abilities. This session will be particularly appropriate for bringing siblings as there will be a mix of needs and abilities. It would be helpful to consider when attending these sessions that you may need to compromise with others in the room and that close supervision will be important depending on who is there that day. Staff in the room will be happy to help make it easier for everyone to share the space and other parents will understand. However, as this is often a busy session, these sessions may not be appropriate for the most vulnerable visitors.
Is my child a Gorilla?
Gorillas – for those loud, physical and challenging visitors that need to be ‘king of the jungle’ and have more fun when there are fewer rivals about. These sessions will have numbers limited to ensure visitors have more space to enjoy the facilities. Equipment and activities cannot be risk free and so parents will need to be prepared to be hands on and ready to support their own children as necessary, but we hope to provide a fantastic environment for allowing your child/young person to use up their energy in an exciting and safe way. Sessions for siblings to attend are available and they will need close supervision to ensure everyone shares the space safely. There are breakout rooms available if your child/ young person needs their own space.
Is my child a Leopard?
For those that prefer space, quiet and more peaceful surroundings. We will work with all visitors to these sessions to try and ensure the environment is not too overwhelming for those with sensory processing needs. There will, of course, be full access to all the fun and activities that Gympanzees can offer – leopards can still be very active! Parents can work with the trained staff on duty to help make it easier for everyone to share the space and meet the young people and children’s needs. If you wish to bring siblings to these sessions, then please ensure that they are happy to follow advice from staff in adapting their behaviour to suit others’ requirements.
Is my child a Butterfly?
Butterflies – beautiful but fragile, these sessions are for those that need to avoid bangs and bumps. These sessions are designed to support those that may have medical needs or use specialist equipment, such as those who are PEG fed or use breathing apparatus. It is also suitable for non-mobile children who want to avoid being run over by more boisterous children. There will be a focus on health and safety and families will be encouraged to work with staff to ensure that the environment is adapted to suit their needs. We will work with you to help you access as many of the exciting activities as possible with hoists in each room and changing facilities for all ages. If you wish to bring siblings to these sessions, then please ensure that they are happy to follow advice from staff in adapting their behaviour to suit others’ requirements.